jignpigman wrote:
Can't say I'm surprised or disappointed for that matter. They screwed me over a few times over the years. The last one was the last straw when I called to see if they had a waders and boots in my size. They told me they did so I headed up. Hit some traffic issues on the way so I called and was told they closed at six so I thought I was good. showed up at 5:50 to find doors locked and the ignore button on when I tapped on the window. Not what I would call good customer service! Carmas a bitch!
While I had always experienced good (never great) service there, this issue of customer service seems to be coming up in most of the converations about LeBaron closing that I have been involved with. From what I have heard, the Mississauga store had hideous service and some folks named names or descibed the same few people in multiple stories. It can't be that management didn't know because multiple people report having gone up the chain of command to voice their concerns. Perhaps they didn't go high enough?
While I think this is a loss to the outdoors store landscape, a landscape that will now be dominated by the big guys, it is an oportunity for new or existing smaller retailers to fill that service or specialty merchandize market. It won't be easy, but good service is an important part of the outdoors goods sales and marketing.